Frequently Asked Questions
Everything you need to know about shopping with OMOI
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you ship internationally?
Yes, OMOI ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order is shipped, you will receive an email with a tracking link. You can also log into your OMOI account to view your order history and real-time status updates.
Are your products sustainably sourced?
At OMOI, we prioritize quality and ethical manufacturing. We work closely with our suppliers to ensure that our products meet high standards of craftsmanship and environmental responsibility.